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The impact of COVID-19 on hotel customer satisfaction: evidence from Beijing and Shanghai in China
期刊论文
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2021, 页码: 25
作者:
Sun, Shaolong
;
Jiang, Fuxin
;
Feng, Gengzhong
;
Wang, Shouyang
;
Zhang, Chengyuan
收藏
  |  
浏览/下载:11/0
  |  
提交时间:2022/04/02
COVID-19
Hotel reviews
Text mining
Word2vec
Cluster analysis
Topic model
What do hotel customers complain about? Text analysis using structural topic model
期刊论文
TOURISM MANAGEMENT, 2019, 卷号: 72, 页码: 417-426
作者:
Hu, Nan
;
Zhang, Ting
;
Gao, Baojun
;
Bose, Indranil
收藏
  |  
浏览/下载:9/0
  |  
提交时间:2019/11/19
Customer dissatisfaction
Text mining
Tripadvisor
Online hotel reviews
Structural topic model
Grouping tourist complaints: what are inbound visitors’ problems with Chinese destinations?
期刊论文
Asia Pacific Journal of Tourism Research, 2019, 卷号: Vol.24 No.4, 页码: 348-364
作者:
Xinyi Liu
;
Zhiyong Li
收藏
  |  
浏览/下载:3/0
  |  
提交时间:2019/02/25
Online
tourist
complaint
China
inbound
tourism
age
gender
origins
travel
pattern
TripAdvisor
Leximancer
tourism
marketing
Asia
Pacific
What do hotel customers complain about? Text analysis using structural topic model
期刊论文
TOURISM MANAGEMENT, 2019, 卷号: 72
作者:
Hu, Nan
;
Zhang, Ting
;
Gao, Baojun
;
Bose, Indranil
收藏
  |  
浏览/下载:8/0
  |  
提交时间:2019/12/05
Online hotel reviews
Customer dissatisfaction
Structural topic model
Text mining
Tripadvisor
Hotel recommendation approach based on the online consumer reviews using interval neutrosophic linguistic numbers
期刊论文
JOURNAL OF INTELLIGENT & FUZZY SYSTEMS, 2018, 卷号: 34, 期号: 1, 页码: 381-394
作者:
Wang, Jian-Qiang
;
Zhang, Xu
;
Zhang, Hong-Yu*
收藏
  |  
浏览/下载:3/0
  |  
提交时间:2019/12/03
Hotel recommendation
online reviews
interval neutrosophic linguistic numbers
TripAdvisor.com
Cloud decision support model for selecting hotels on TripAdvisor.com with probabilistic linguistic information
期刊论文
International Journal of Hospitality Management, 2018, 卷号: 68, 页码: 124-138
作者:
Peng, Hong-gang
;
Zhang, Hong-yu
;
Wang, Jian-qiang*
收藏
  |  
浏览/下载:8/0
  |  
提交时间:2019/12/03
Decision support model
Hotel selection
Probabilistic linguistic information
Cloud model
Information fusion tool
How power distance affects online hotel ratings: The positive moderating roles of hotel chain and reviewers' travel experience
期刊论文
TOURISM MANAGEMENT, 2018, 卷号: 65, 页码: 176-186
作者:
Gao, Baojun
;
Li, Xiangge
;
Liu, Shan
;
Fang, Debin
收藏
  |  
浏览/下载:11/0
  |  
提交时间:2019/11/26
TripAdvisor
Multidimensional rating
Hotel
Hotel chain
Power distance
Online rating
Reviewer travel experience
How power distance affects online hotel ratings: The positive moderating roles of hotel chain and reviewers' travel experience
期刊论文
TOURISM MANAGEMENT, 2018, 卷号: 65
作者:
Gao, Baojun
;
Li, Xiangge
;
Liu, Shan
;
Fang, Debin
收藏
  |  
浏览/下载:4/0
  |  
提交时间:2019/12/05
Online rating
TripAdvisor
Hotel
Power distance
Hotel chain
Reviewer travel experience
Multidimensional rating
A novel decision support model for satisfactory restaurants utilizing social information: A case study of TripAdvisor.com
期刊论文
Tourism Management, 2017, 卷号: 59, 页码: 281-297
作者:
Zhang, Hong-yu*
;
Ji, Pu
;
Wang, Jian-qiang
;
Chen, Xiao-hong
收藏
  |  
浏览/下载:5/0
  |  
提交时间:2019/12/03
Decision support model
Restaurant selection
Social information
Interval-valued neutrosophic number
Follow the herd or be myself? An analysis of consistency in behavior of reviewers and helpfulness of their reviews
期刊论文
DECISION SUPPORT SYSTEMS, 2017, 卷号: 95
作者:
Gao, Baojun
;
Hu, Nan
;
Bose, Indranil
收藏
  |  
浏览/下载:8/0
  |  
提交时间:2019/12/05
Consistency in rating
Helpful votes
Online hotel reviews
Rating bias
Rating difference
Tripadvisor
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