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The impact of COVID-19 on hotel customer satisfaction: evidence from Beijing and Shanghai in China 期刊论文
INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2021, 页码: 25
作者:  Sun, Shaolong;  Jiang, Fuxin;  Feng, Gengzhong;  Wang, Shouyang;  Zhang, Chengyuan
收藏  |  浏览/下载:11/0  |  提交时间:2022/04/02
What do hotel customers complain about? Text analysis using structural topic model 期刊论文
TOURISM MANAGEMENT, 2019, 卷号: 72, 页码: 417-426
作者:  Hu, Nan;  Zhang, Ting;  Gao, Baojun;  Bose, Indranil
收藏  |  浏览/下载:9/0  |  提交时间:2019/11/19
Grouping tourist complaints: what are inbound visitors’ problems with Chinese destinations? 期刊论文
Asia Pacific Journal of Tourism Research, 2019, 卷号: Vol.24 No.4, 页码: 348-364
作者:  Xinyi Liu;  Zhiyong Li
收藏  |  浏览/下载:3/0  |  提交时间:2019/02/25
What do hotel customers complain about? Text analysis using structural topic model 期刊论文
TOURISM MANAGEMENT, 2019, 卷号: 72
作者:  Hu, Nan;  Zhang, Ting;  Gao, Baojun;  Bose, Indranil
收藏  |  浏览/下载:8/0  |  提交时间:2019/12/05
Hotel recommendation approach based on the online consumer reviews using interval neutrosophic linguistic numbers 期刊论文
JOURNAL OF INTELLIGENT & FUZZY SYSTEMS, 2018, 卷号: 34, 期号: 1, 页码: 381-394
作者:  Wang, Jian-Qiang;  Zhang, Xu;  Zhang, Hong-Yu*
收藏  |  浏览/下载:3/0  |  提交时间:2019/12/03
Cloud decision support model for selecting hotels on TripAdvisor.com with probabilistic linguistic information 期刊论文
International Journal of Hospitality Management, 2018, 卷号: 68, 页码: 124-138
作者:  Peng, Hong-gang;  Zhang, Hong-yu;  Wang, Jian-qiang*
收藏  |  浏览/下载:8/0  |  提交时间:2019/12/03
How power distance affects online hotel ratings: The positive moderating roles of hotel chain and reviewers' travel experience 期刊论文
TOURISM MANAGEMENT, 2018, 卷号: 65, 页码: 176-186
作者:  Gao, Baojun;  Li, Xiangge;  Liu, Shan;  Fang, Debin
收藏  |  浏览/下载:11/0  |  提交时间:2019/11/26
How power distance affects online hotel ratings: The positive moderating roles of hotel chain and reviewers' travel experience 期刊论文
TOURISM MANAGEMENT, 2018, 卷号: 65
作者:  Gao, Baojun;  Li, Xiangge;  Liu, Shan;  Fang, Debin
收藏  |  浏览/下载:4/0  |  提交时间:2019/12/05
A novel decision support model for satisfactory restaurants utilizing social information: A case study of TripAdvisor.com 期刊论文
Tourism Management, 2017, 卷号: 59, 页码: 281-297
作者:  Zhang, Hong-yu*;  Ji, Pu;  Wang, Jian-qiang;  Chen, Xiao-hong
收藏  |  浏览/下载:5/0  |  提交时间:2019/12/03
Follow the herd or be myself? An analysis of consistency in behavior of reviewers and helpfulness of their reviews 期刊论文
DECISION SUPPORT SYSTEMS, 2017, 卷号: 95
作者:  Gao, Baojun;  Hu, Nan;  Bose, Indranil
收藏  |  浏览/下载:8/0  |  提交时间:2019/12/05


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