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	Servant leadership and proactive customer service performance 期刊论文 INTERNATIONAL JOURNAL OF CONTEMPORARY HOSPITALITY MANAGEMENT, 2019, 卷号: 31, 期号: 3, 页码: 1330-1347 作者: Ye, Yijiao; Lyu, Yijing; He, Yanzhen 收藏 \| 浏览/下载：12/0 \| 提交时间：2019/08/22 Servant leadership Customer orientation Contingent self-esteem Harmonious passion Proactive customer service performance
	Emotional and rational customer engagement: exploring the development route and the motivation 期刊论文 TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, 2019, 卷号: 30, 期号: sup1, 页码: S141-S157 作者: Chen, Xiao; Dahlgaard-Park, Su Mi; Wen, Decheng 收藏 \| 浏览/下载：9/0 \| 提交时间：2019/12/11 customer engagement orientation customer engagement level emotional customer engagement rational customer engagement customer engagement motivation
	Workplace ostracism and proactive customer service performance: A conservation of resources perspective 期刊论文 INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2017, 卷号: 64, 页码: 62-72 作者: Zhu, Hong; Lyu, Yijing; Deng, Xincai; Ye, Yijiao 收藏 \| 浏览/下载：105/0 \| 提交时间：2019/08/22 Workplace ostracism Proactive customer service performance Job tension Customer orientation Need for affiliation
	The effect of service-driven market orientation on service innovation: Literature review and new research framework 期刊论文 Journal of Applied Business Research, 2017, 卷号: 33, 页码: 999-1012 作者: Ratny, Seng; Arshad, Arif Mohammad; Gaoliang, Tian 收藏 \| 浏览/下载：6/0 \| 提交时间：2019/11/26 Competitor orientation Customer orientation Learning orientation Service innovation Service-driven market orientation
	Is Customer Orientation of Employees Sustainable? A Moderated Mediation Analysis 期刊论文 SUSTAINABILITY, 2017, 卷号: 9, 期号: 7 作者: Cai, Junya; Feng, Taiwen; Jiang, Wenbo; Li, Jiapei 收藏 \| 浏览/下载：9/0 \| 提交时间：2019/12/12 customer orientation unethical decision-making emotional dissonance occupational differences
	Is Customer Orientation of Employees Sustainable? A Moderated Mediation Analysis 期刊论文 2017, 卷号: 9 作者: Cai, Junya; Feng, Taiwen; Jiang, Wenbo; Li, Jiapei 收藏 \| 浏览/下载：5/0 \| 提交时间：2019/12/20 customer orientation unethical decision-making emotional dissonance occupational differences
	EMPIRICAL STUDY THE INFLUENCES OF CUSTOMER ORIENTATION, SERVICE QUALITY ON BEHAVIORAL INTENTION BASED ON CHINA'S CONSUMER-TO-CONSUMER E-COMMERCE CONTEXT 期刊论文 JOURNAL OF THE BALKAN TRIBOLOGICAL ASSOCIATION, 2016, 卷号: 22, 页码: 2152-2171 作者: Wang, Chongcai; Zhang, Mingli 收藏 \| 浏览/下载：5/0 \| 提交时间：2019/12/30 customer orientation service quality behavioral intention consumer-to-consumer e-commerce
	Effects of mentoring on customer orientation: the moderating role of gender 期刊论文 ASIA PACIFIC JOURNAL OF HUMAN RESOURCES, 2015, 卷号: 53, 期号: 1, 页码: 124-140 作者: Kwan, Ho Kwong; Yim, Frederick Hong-kit; Zhou, Xia 收藏 \| 浏览/下载：2/0 \| 提交时间：2019/08/22 career support customer orientation gender mentoring psychosocial support
	中國大陸台資銀行營運策略研究学位论文 2015, 2015 帥澤明收藏 \| 浏览/下载：2/0 \| 提交时间：2016/02/23 財富管理客戶需求導向跟隨客戶市場開發社會福利 Wealth Management Customer Needs Orientation Following the Clients Market Development Social Welfare
	13. The Role of Information in Creating Value Efficiently 期刊论文 Managing Complexity in Global Organizations, 2015, 页码: 169-189 作者: DonaldMarchand; AmyHykes 收藏 \| 浏览/下载：8/0 \| 提交时间：2019/12/30 Information capabilities information management information orientation IC optimization effect inventory management customer service information-centric EBITDA CEMEX decision-making process virtual networks radio frequency identification electronic data interchange continuous product replenishment efficient customer response

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