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Emotional and rational customer engagement: exploring the development route and the motivation 期刊论文
TOTAL QUALITY MANAGEMENT & BUSINESS EXCELLENCE, 2019, 卷号: 30, 期号: sup1, 页码: S141-S157
作者:  Chen, Xiao;  Dahlgaard-Park, Su Mi;  Wen, Decheng
收藏  |  浏览/下载:9/0  |  提交时间:2019/12/11
Engagement and service orientation as mediators between employee work attitude and customer attitude 会议论文
Chungli, TAIWAN, NOV 15-17, 2010
作者:  Wen, Biyan[1];  Zeng, Tingting[1]
收藏  |  浏览/下载:2/0  |  提交时间:2019/12/10


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