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科研机构
山东大学 [14]
内容类型
会议论文 [8]
期刊论文 [6]
发表日期
2019 [1]
2017 [2]
2013 [1]
2011 [2]
2010 [4]
2009 [3]
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共14条,第1-10条
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专题:山东大学
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Information quality or entities' interactivity? Understanding the determinants of social network-based brand community participation
期刊论文
Future Internet, 2019, 卷号: 11, 期号: 4
作者:
Zhao, Haichuan
收藏
  |  
浏览/下载:11/0
  |  
提交时间:2019/12/11
Customer-centric relationship
Flow
fsQCA
Information quality
Participation intention
SEM
Research on the effect of customer relationships, service failure on customer behavior
期刊论文
14th International Conference on Services Systems and Services Management, ICSSSM 2017 - Proceedings, 2017
作者:
Hu, Haiqing
;
Qu, Yan
收藏
  |  
浏览/下载:9/0
  |  
提交时间:2019/12/12
Customer action
Customer relationship
Service failures
Service recovery
Research on the Effect of Customer Relationships, Service Failure on Customer Behavior
会议论文
14th International Conference on Service Systems and Service Management (ICSSSM), JUN 16-18, 2017
作者:
Hu Haiqing
;
Qu Yan
收藏
  |  
浏览/下载:3/0
  |  
提交时间:2019/12/31
Service failures
Service recovery
Customer relationship
Customer
action
A Multidimensional and Multimembership Clustering Method for Social Networks and Its Application in Customer Relationship Management
期刊论文
MATHEMATICAL PROBLEMS IN ENGINEERING, 2013, 卷号: 2013
作者:
Zhao, Peixin
;
Zhang, Cun-Quan
;
Wan, Di
;
Zhang, Xin
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  |  
浏览/下载:3/0
  |  
提交时间:2019/12/23
How to Stick to Online Consumers: CRM Perspective
会议论文
International Conference on Computing, Information and Control (ICCIC 2011), SEP 17-18, 2011
作者:
收藏
  |  
浏览/下载:6/0
  |  
提交时间:2019/12/31
Customer Relationship Management (CRM)
online consumers
repurchase
loyalty
Research on the application of data mining to customer relationship management in the mobile telecommunications industry
会议论文
2011 International Conference on Internet Technology and Applications, iTAP 2011, August 16, 2011 - August 18, 2011
作者:
Zhang, Junsheng
;
Ming, Bai
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  |  
浏览/下载:1/0
  |  
提交时间:2019/12/31
The application research of web 2.0 in customer relationship management
会议论文
作者:
Lei, Yang
;
Yang, Hao
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  |  
浏览/下载:3/0
  |  
提交时间:2019/12/31
How to Stick to Online Consumers: CRM Perspective
会议论文
2nd International Conference on E-Learning, E-Business, Enterprise Information Systems, E-Government (EEEE 2010), SEP 04-05, 2010
作者:
Wang, Haiping
收藏
  |  
浏览/下载:2/0
  |  
提交时间:2019/12/31
Customer Relationship Management (CRM)
online consumers
repurchase
loyalty
Hotel Relationship Marketing and Customer Archive Management
会议论文
International Symposium on Green Hospitality and Tourism Management, JAN 29-31, 2010
作者:
Qu, Chunmei
收藏
  |  
浏览/下载:1/0
  |  
提交时间:2019/12/31
Hotel
customer archive management
relationship management
service
quality
DEVELOPING A MOBILE SERVICE-BASED CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM USING FUZZY LOGIC
期刊论文
INTERNATIONAL JOURNAL OF COMPUTATIONAL INTELLIGENCE SYSTEMS, 2010, 卷号: 3, 期号: 6, 页码: 805-814
作者:
Liang, Xiaobei
;
Zhang, Jianghua
;
Tang, Bingyong
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  |  
浏览/下载:2/0
  |  
提交时间:2019/12/26
customer demands
fuzzy logic
mobile customer relationship management
(mCRM)
mobile service
stability
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