Performance implications of servitization: Does a Manufacturer's service supply network matter?

doi:10.1016/j.ijpe.2019.05.019

	Performance implications of servitization: Does a Manufacturer's service supply network matter?
	Zhou, Dan; Yan, Tingting; Zhao, Lilong; Guo, Jingjing
刊名	INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS
	2020
卷号	219
DOI	10.1016/j.ijpe.2019.05.019
英文摘要	To clarify the puzzling performance implications of servitization for manufacturers, this study examines how a manufacturer's service supply network moderates the non-linear performance effect of servitization. We test the hypotheses using survey responses collected from 143 servitized manufacturers in China. Our three-step statistical test confirms that servitization has a U-shaped relationship with a manufacturer's financial performance. We also find partial support for the moderating effects of the service supply network, which are characterized by tie strength and structural holes. Specifically, we show that stronger ties between a manufacturer and major service suppliers intensify the U-shaped servitization-performance relationship. However, we do not find support for a moderating effect of service network structural holes, despite their direct negative effect on manufacturer financial performance. By bridging the servitization and supply network literature, this study reveals novel findings that can help manufacturers understand how to leverage their service supplier networks to increase the financial return from their servitization endeavors.
语种	英语
内容类型	期刊论文
源URL	[http://ir.casisd.cn/handle/190111/9784]
专题	中国科学院科技战略咨询研究院
推荐引用方式 GB/T 7714	Zhou, Dan,Yan, Tingting,Zhao, Lilong,et al. Performance implications of servitization: Does a Manufacturer's service supply network matter?[J]. INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS,2020,219.
APA	Zhou, Dan,Yan, Tingting,Zhao, Lilong,&Guo, Jingjing.(2020).Performance implications of servitization: Does a Manufacturer's service supply network matter?.INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS,219.
MLA	Zhou, Dan,et al."Performance implications of servitization: Does a Manufacturer's service supply network matter?".INTERNATIONAL JOURNAL OF PRODUCTION ECONOMICS 219(2020).