Influence of emotional labor on organizational commitment in government logistics personnel: The mediating effect of job burnout and the moderating effect of perceived organizational support.
WangXin (WangXin)1,2; LiuTong (LiuTong)1,2; Chen, YW (Chen Yiwen)1,2
2017
会议日期OCT 12-15, 2017
会议地点Dalian, PEOPLES R CHINA
关键词Emotional labor Job burnout Organizational commitment Perceived organizational support
英文摘要

The study aimed to explore the influence of emotional labor on organizational commitment, we also investigated the mediating effect of job burnout and the moderating effect of perceived organizational support, 234 employees of government logistics participated our research. The results showed that: The surface behaviors of emotional labor had no effect on job burnout. Deep behaviors had a negative effect on job burnout. The surface behaviors of emotional labor had no effect on organizational commitment. Deep behaviors had a positive effect on organizational commitment. Job burnout had a negative effect on organizational commitment. Job burnout mediated the interaction of emotional labor and organizational commitment partially. Perceived organizational support does not significantly moderate the interaction of job burnout on organizational commitment.

产权排序1
会议录2017 IEEE 19TH INTERNATIONAL CONFERENCE ON E-HEALTH NETWORKING, APPLICATIONS AND SERVICES (HEALTHCOM)
ISBN号978-1-5090-6704-6
内容类型会议论文
源URL[http://ir.psych.ac.cn/handle/311026/34142]  
专题心理研究所_中国科学院行为科学重点实验室
作者单位1.Inst Psychol, CAS Key Lab Behav Sci, Beijing, Peoples R China
2.Univ Chinese Acad Sci, Dept Psychol, Beijing, Peoples R China
推荐引用方式
GB/T 7714
WangXin ,LiuTong ,Chen, YW . Influence of emotional labor on organizational commitment in government logistics personnel: The mediating effect of job burnout and the moderating effect of perceived organizational support.[C]. 见:. Dalian, PEOPLES R CHINA. OCT 12-15, 2017.
个性服务
查看访问统计
相关权益政策
暂无数据
收藏/分享
所有评论 (0)
暂无评论
 

除非特别说明,本系统中所有内容都受版权保护,并保留所有权利。


©版权所有 ©2017 CSpace - Powered by CSpace