Influence of emotional labor on organizational commitment in government logistics personnel: The mediating effect of job burnout and the moderating effect of perceived organizational support. | |
WangXin (WangXin)1,2; LiuTong (LiuTong)1,2; Chen, YW (Chen Yiwen)1,2 | |
2017 | |
会议日期 | OCT 12-15, 2017 |
会议地点 | Dalian, PEOPLES R CHINA |
关键词 | Emotional labor Job burnout Organizational commitment Perceived organizational support |
英文摘要 | The study aimed to explore the influence of emotional labor on organizational commitment, we also investigated the mediating effect of job burnout and the moderating effect of perceived organizational support, 234 employees of government logistics participated our research. The results showed that: The surface behaviors of emotional labor had no effect on job burnout. Deep behaviors had a negative effect on job burnout. The surface behaviors of emotional labor had no effect on organizational commitment. Deep behaviors had a positive effect on organizational commitment. Job burnout had a negative effect on organizational commitment. Job burnout mediated the interaction of emotional labor and organizational commitment partially. Perceived organizational support does not significantly moderate the interaction of job burnout on organizational commitment. |
产权排序 | 1 |
会议录 | 2017 IEEE 19TH INTERNATIONAL CONFERENCE ON E-HEALTH NETWORKING, APPLICATIONS AND SERVICES (HEALTHCOM) |
ISBN号 | 978-1-5090-6704-6 |
内容类型 | 会议论文 |
源URL | [http://ir.psych.ac.cn/handle/311026/34142] |
专题 | 心理研究所_中国科学院行为科学重点实验室 |
作者单位 | 1.Inst Psychol, CAS Key Lab Behav Sci, Beijing, Peoples R China 2.Univ Chinese Acad Sci, Dept Psychol, Beijing, Peoples R China |
推荐引用方式 GB/T 7714 | WangXin ,LiuTong ,Chen, YW . Influence of emotional labor on organizational commitment in government logistics personnel: The mediating effect of job burnout and the moderating effect of perceived organizational support.[C]. 见:. Dalian, PEOPLES R CHINA. OCT 12-15, 2017. |
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